Terms and booking conditions

Using this website

boilerpressureloss.co.uk is operated by ADI Leak Solutions Ltd, trading as ADI Leak Detection (company 15870765, registered in England and Wales, registered office Unit L Bpi House, Cores End Road, Bourne End, SL8 5AS). The content is general information about boiler pressure loss and central heating leaks. It is not a survey of your home or professional advice about your system; what the survey involves and what it costs depend on the property and are confirmed when you book. For any work inside a gas boiler, use a Gas Safe registered engineer.

The case studies describe real central heating jobs that ADI has published about its own work; customer details are left out, and the photographs were taken by the engineer on each job. Reviews quoted on this site are written by ADI's customers on Trustpilot and are shown word for word. Photographs are of ADI engineers and equipment at work.

The text, drawings and photographs on this site belong to ADI Leak Solutions Ltd or are used with permission. You may print or save pages for your own use. These website terms are governed by the law of England and Wales.

Booking a survey: the terms that apply

Every booking with ADI is subject to the ADI Leak Solutions Ltd Booking Terms and Conditions of Service. They are sent to you as an attachment to the confirmation email, which the booking system sends automatically about 15 minutes after you confirm a booking with the office over the phone. From the time that email is sent you have a 30-minute period to read the terms and cancel free of charge; after that the booking is subject to the cancellation policy in the terms. You can ask the office for a copy of the full terms by phone at any time before you book.

The points that matter most for a heating investigation

This summary is offered to help you read the full terms, which take precedence.

• Separate services. ADI offers pipework leak detection, structural leak detection (including roofs), drainage surveys and swimming pool leak detection as separate services, because each needs different skills and equipment. If it is not clear which one a problem needs, the office will talk it through with you; more than one appointment may be required and additional appointments are chargeable.
• What ADI is not. ADI's engineers are qualified and registered plumbers, but ADI does not offer general plumbing and is not a boiler repairer, builder, roofer, damp specialist or fitter. ADI may quote for repairs to pipework, drainage and pool leaks; it does not repair roofs or buildings.
• Investigations that find no leak are chargeable. Condensation, a faulty meter, a boiler fault or rising damp can look like a leak. If the investigation shows there is no leak, the appointment is still charged.
• Trace and access. A quote for leak detection does not include making access to the leak; access falls within the price of a repair, and can be shown separately on the quote or invoice if you ask.
• Access and parking. Engineers need access to every relevant part of the building and, on a shared supply, to the other properties on it. The equipment is heavy: lift access is required above two storeys, and free parking within about 100 metres for the whole appointment. Parking, permit, toll and congestion charges are passed on at cost plus VAT. A job that has to be abandoned for lack of access or parking is chargeable.
• "No find, no fee" does not cover central heating. The guarantee applies to domestic customers for a single pipework leak at one property, within limits set out in the terms, and expressly excludes central heating system leaks, intermittent leaks, commercial enquiries, shared mains, structural leaks, drainage surveys and swimming pools.
• Getting the heating ready. Please turn the heating on the morning of the appointment, a couple of hours before it starts if the system can still heat up, to help the thermal imaging. Underfloor heating is the exception: isolate it from early morning, because its heat makes thermal imaging ineffective.
• Leak sealer. Tell the office when you book if leak sealer has been added. It can seriously hamper the investigation; ADI advises removing it with a cleaning chemical or a power flush beforehand, and residue can remain even then.
• Recommissioning. A heating system is drained and refilled during testing. Occasionally radiators do not get hot afterwards; bleeding usually cures it, but where the cause is the system's design, sludge or dirty water, the terms recommend a local heating engineer and ADI does not accept liability for that work.
• Accurate information. The office will ask about the building, the system and the symptoms so that the right engineers and equipment are sent. If the job is underprepared because the information given was wrong, additional appointments are chargeable.
• Repairs. Repairs are charged in addition to the leak detection and are quoted before they start. The terms set out the guarantee on repairs, how secondary or multiple leaks are handled and a disclaimer on surface plumbing.
• Payment and cancellation. The terms explain how an appointment is secured, the payment terms, the cancellation policy and charges, and how bookings involving more than one party (an owner, a managing agent, an insurer) are handled.
• Recording and images. Calls to the office are recorded. The terms include a section on the use of images taken during the work.

Getting the full terms

Ask the office for the full Booking Terms and Conditions of Service before you book: call 0333 567 2638 (Monday to Friday, 7:30am to 6:30pm). They will also arrive with your confirmation email.